PRIVACY POLICY

We handle your personal data with utmost care. Please read our privacy policy carefully to get a clear understanding of how we store and handle that data, and keep it safe. Personal data is protected under the General Data Protection Regulation (GDPR) and the law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

CONSENT

In specific situations, we can collect and process your data with your consent. For example, when you decide to sign up for our newsletter through our website or contact our customer service. 

CONTRACTUAL OBLIGATIONS

In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.

WHEN DO WE COLLECT YOUR DATA

  • When you visit our website, and purchase products through our online store

  • When you engage with us on social media

  • When you contact us by any means with inquiries, suggestions etc

To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered. Learn more about this in our cookie policyWe may also store your social media username, if you choose to interact with us through those channels, to help us respond to your comments, questions or feedback.

WHAT KIND OF DATA DO WE COLLECT

If you purchased items via our online shop, we store:

  • Your name, billing/delivery address, orders, email, telephone number and birthday.

  • Information gathered by the use of cookies in your web browser. Learn more about how we use cookies and similar technologies in our cookie policy

  • Details of your visits to our website, and which site you came from to ours.

HOW AND WHY WE COLLECT YOUR DATA

We want to give you the best possible customer experience. To do this, we use the data we have relating to your use of our website, and social interactions with us, to deliver more personalised content. We then use this to offer you promotions, products and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. You always remain in control of your own privacy. If you wish to change how we use your data, you’ll find details in the ‘What are my rights’ section below. Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you have asked for.

 

Here is how we will use your personal data and why:

  • To process any orders that you make by using our online store. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.

  • To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

  • To protect our business and your account from fraud and other illegal activities. We also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. 

  • To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.

  • With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email about relevant products and services including tailored special offers, promotions, events and so on. You are free to opt out of hearing from us at any time.

  • To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.

  • To comply with our contractual or legal obligations to share data with law enforcement.

HOW DO WE PROTECT YOUR DATA

As our valued customer, we take your privacy and security very seriously. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all transactional areas of our websites and apps using ‘https’ technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

 

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

HOW LONG DO WE KEEP YOUR DATA

When we collect or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted entirely or anonymised so it can be used in a non-identifiable way for statistical analysis and planning. 

When we collect or process your personal data during a bespoke order which requires you to provide additional data, we will keep it to facilitate future orders placed. If the law requires us to, we may need to collect and process your data for as long as required by law.

WHO DO WE SHARE YOUR DATA WITH

Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example, shipping agents in connection with the delivery of goods or debt collection agencies for the purpose of credit rating checks, identity checks, and debt collection.

WHAT ARE YOUR RIGHTS OVER PERSONAL DATA

You have the right to request:

  • Access to the personal data we hold about you.

  • The correction of your personal data when incorrect, out of date or incomplete.

  • When you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.

  • That we stop using your personal data for direct marketing (either through specific channels, or all channels).

  • That we stop any consent-based processing of your personal data after you withdraw that consent.

  • withdrawal of consent to use your data at any time. 

HOW CAN YOU STOP THE USE OF DIRECT MARKETING

There are several ways you can stop receiving direct marketing communications from us:

  • Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails.

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

If you have any questions that haven’t been covered, please contact our customer service at customercare@celine-marie.com

 

Hervé by Céline Marie
152, 1098EM Amsterdam, the Netherlands
VAT Registration Number : NL003142598B48
KVK Number : 77068548

 
 
 
 
 
 
 
 
 
 

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