RETURN POLICY

We hope you are delighted with your purchase, however, should you wish to return your order for an exchange or refund, please note we will accept returns on products purchased in our core sizing range within 14 days of receipt under the following conditions: Please ensure all items are in their original condition and packaging, without stains or odeurs. When trying on your briefs, make sure you are wearing them over your own lingerie. 

HOW TO RETURN ITEMS

In order to return your items, simply place them back inside the original packaging and garment box and ensure that your order number, name and address are clearly stated on or within the parcel. Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card or Paypal account).

To consider the environment, you do not need to print any return form. Instead, we kindly ask you do send us an email stating your order number, why you would like to return your items and proof of postage (we highly recommend to return any goods using track & trace service to cover any loss or damage occurred through the postal service). Our return address is:

Hervé by Céline Marie
Linnaeusparkweg 152
1098EM Amsterdam
The Netherlands

BESPOKE ORDERS

Unfortunately, we cannot accept returns of bespoke orders as these garments are made to a client’s specific measurements. Please ensure you provide the correct measurements when requesting your made-to-measure garments. Thank you for understanding. 

DAMAGED OR MISSING ITEMS

We carefully review each order before it is dispatched to our customers. However, if the product received is not identical to your order or seems to have any damages, please contact us immediately with further details about what went wrong including any photographs to help us resolve the issue. You can email us at customercare@celine-marie.com

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